F.A.Q.

ORDERS:

HOW CAN I PAY?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal.

IS IT SAFE TO ORDER ONLINE?

Of course! We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

CAN I TRACK MY ORDER?

Once you’ve received your shipping email you can check the status of your order anytime. 

CAN I CANCEL MY ORDER?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it! So we would be unable to make any changes but after you receive the order you are able to return for a store credit.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that! Hit us up within 28 days of receiving your goods via our Contact Us Page with your order number. Our Customer Care team will get on this, ASAP!

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. 

SHIPPING:

WHERE DO YOU SHIP TO?

We ship globally.

HOW MUCH DOES SHIPPING COST?

$7.00, world wide, or free for orders over $75.

HOW LONG WILL SHIPPING TAKE?

Usually, 5-15 business days.